j1111 Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information j1111 collects when you use our platform, how we use and store it, who we share it with, and the rights you hold over your own data. We are committed to handling your information with care, transparency, and the highest standard of security.
Information We Collect
When you interact with the j1111 platform — whether by visiting our website, registering an account, making a deposit, placing a bet, or contacting our support team — we may collect a range of personal information about you. The categories of information we collect, and the contexts in which we collect them, are described below.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID number, passport number, photograph (for KYC verification) | During registration and KYC verification |
| Contact Data | Registered mobile number (Bangladesh), email address, city or division within Bangladesh (e.g., Dhaka, Chittagong, Sylhet) | During registration and account updates |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet numbers, bank account identifiers, transaction amounts in BDT, deposit and withdrawal history | When making deposits or requesting withdrawals |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Automatically upon each platform visit |
| Usage Data | Games played, bet amounts and outcomes, pages visited, session duration, features used, click and navigation patterns | Continuously during platform use |
| Communications Data | Content of live chat or email support messages, complaint records, feedback submissions | When you contact j1111 support |
| Verification Data | Responses to security questions, OTP verification records, device fingerprint for fraud prevention | During account login and sensitive account actions |
j1111 collects only the minimum personal data necessary to deliver our services, comply with applicable legal obligations, and protect the platform's integrity. We do not collect sensitive personal categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes under our KYC obligations.
How We Use Your Data
j1111 processes your personal data for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The principal purposes for which j1111 uses personal data are set out below.
- Account Registration and Management: To create and maintain your j1111 account, verify your identity and age, and deliver personalised account features including your betting history, balance overview, and bonus status.
- Payment Processing: To process deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and supported bank partners. Financial data is used solely for transaction processing and fraud prevention — it is never used for profiling or sold to third parties.
- Age and Identity Verification (KYC): To comply with our responsible gaming obligations and verify that all players are aged 18 or over. KYC verification data is processed in accordance with a strict data minimisation policy and retained only for as long as legally required.
- Customer Support: To respond to your support queries, complaints, and feedback in English via our 24/7 support team. Communications records are retained to improve service quality and to maintain an accurate record of any disputes.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the j1111 Terms & Conditions. Technical and verification data is used to identify suspicious patterns and protect all players on the platform.
- Responsible Gaming: To monitor play patterns and enforce responsible gaming tools including deposit limits, loss limits, time-outs, and self-exclusion. Usage data may be processed to identify players who may be exhibiting signs of problem gambling, in order for j1111's responsible gaming team to take appropriate action.
- Platform Improvement: To analyse aggregate usage patterns, identify technical issues, improve game performance, and develop new features. Analytics processing is conducted on aggregated, anonymised data wherever possible.
- Legal and Regulatory Compliance: To fulfil any legal obligations applicable to j1111's operations, including the retention of financial records, the reporting of suspicious transactions to relevant authorities, and the enforcement of player exclusion orders.
- Promotional Communications: To send you relevant offers, bonus notifications, and promotional updates in English via your registered mobile number or email address — but only where you have not opted out of such communications. You may withdraw your marketing consent at any time by contacting [email protected].
Legal Basis for Processing
j1111 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity and the nature of the data involved.
Contractual Necessity
Processing your identity, contact, and financial data is necessary to fulfil the contract between you and j1111 — specifically, to operate your account, process transactions in BDT, and deliver the services you have registered for.
Legal Obligation
Certain processing activities — including KYC verification, anti-money laundering screening, and the retention of financial records — are required by law. j1111 cannot waive these obligations; they apply regardless of your preferences.
Legitimate Interests
j1111 processes technical and usage data on the basis of its legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests do not override your rights.
Consent
Where j1111 processes your data for marketing communications or optional analytics, we do so on the basis of your consent. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
Data Sharing & Third Parties
j1111 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent required for the specified purpose.
- Payment Providers: Transaction data is shared with bKash, Nagad, Rocket, Upay, and supported bank partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) solely to process your deposits and withdrawals. Each payment provider operates under its own privacy policy and data protection obligations.
- Game Studios and Software Providers: When you play a game powered by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as a session token and your account identifier) is shared with the relevant studio to deliver the game. Game providers do not receive your full identity or financial details.
- Identity Verification Services: For KYC verification, j1111 may use a third-party identity verification service to validate documents you submit. Such services process your data strictly on j1111's instructions and are contractually prohibited from using your data for their own purposes.
- Fraud Prevention and Security Services: Technical data including IP addresses and device fingerprints may be shared with fraud prevention service providers. This sharing is strictly limited to fraud detection and prevention activities.
- Legal and Regulatory Authorities: j1111 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect j1111's legal rights. We will notify you of any such disclosure where legally permitted to do so.
- Business Transfers: In the event that j1111 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights will be preserved.
Data Retention & Storage
j1111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied to different categories of data are set out below.
- Account and Identity Data: Retained for the duration of your active j1111 account, plus a minimum period of 5 years following account closure, to comply with anti-money laundering record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping obligations. This includes all deposit and withdrawal records denominated in BDT.
- KYC Verification Documents: Retained for the duration of the account relationship and for a minimum of 5 years thereafter, or for a longer period where required by law or ongoing legal proceedings.
- Communications Records (Support): Retained for 2 years from the date of the last communication, to support dispute resolution and service quality improvement.
- Technical and Usage Data: Retained for 13 months in detailed form, then aggregated and anonymised for longer-term analytics purposes. Anonymised data no longer constitutes personal data and may be retained indefinitely.
- Marketing Consent Records: Retained for the duration of your account, or until you withdraw consent, whichever is earlier. Withdrawal of consent is recorded and retained for 2 years as evidence of your preference.
Your personal data is stored on secure servers with access controls, encryption at rest, and regular security audits. j1111's data storage infrastructure uses SSL encryption in transit and AES-256 encryption at rest to protect your data from unauthorised access or disclosure.
Your Privacy Rights
As a j1111 account holder, you have a number of rights in relation to the personal data we hold about you. j1111 is committed to honouring these rights in a timely and transparent manner. All rights requests should be submitted in English to [email protected].
Right of Access
You have the right to request a copy of the personal data j1111 holds about you. We will respond to access requests within 30 days of receipt.
Right to Rectification
If any personal data j1111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
Right to Erasure
You may request the deletion of your personal data where it is no longer needed for the purposes for which it was collected, subject to legal retention obligations.
Right to Restriction
You may request that j1111 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
Right to Portability
Where processing is based on your consent or on contractual necessity, you may request a machine-readable copy of your data to transfer to another service.
Right to Object
You may object to j1111 processing your data on the basis of legitimate interests, including for direct marketing communications. We will cease such processing upon receipt of your objection.
Data Security Measures
j1111 employs a multi-layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. Our security programme is maintained and reviewed on a continuous basis by our technical team.
Transport Encryption
All data transmitted between your device and j1111's servers is encrypted using TLS 1.2 or higher (256-bit SSL). Your login credentials, payment details, and personal information are never sent over unencrypted connections.
Storage Encryption
Personal data stored on j1111's servers is encrypted at rest using AES-256 encryption. Even in the event of an unauthorised physical or logical access to storage, your data remains unreadable without the correct decryption keys.
OTP Authentication
Sensitive account actions on j1111 — including new device logins and high-value withdrawals — require OTP verification sent to your registered Bangladeshi mobile number. This prevents unauthorised access even if your password is compromised.
Access Controls
Access to personal data within j1111's systems is restricted to staff members who require it to perform their specific role. All internal access is logged, monitored, and subject to periodic review. No j1111 staff member will ever ask you for your account password or OTP.
Vulnerability Management
j1111's platform undergoes regular security assessments, including penetration testing and automated vulnerability scanning. Critical security patches are applied within 24 hours of identification. Our security team monitors for threats around the clock.
Incident Response
In the event of a data security incident that may affect your personal data, j1111 will notify affected players promptly and take all necessary steps to contain the incident, assess its impact, and prevent recurrence.
Children's Privacy
j1111 is strictly an adult platform. We do not knowingly collect, store, or process personal data relating to any individual under the age of 18. Registration on j1111 requires all players to confirm that they are aged 18 or over, and our KYC verification process is designed to identify and reject any attempt by an underage individual to register.
If j1111 discovers or is notified that an account has been registered by a person under the age of 18, that account will be closed immediately, all funds will be returned to the originating payment method, and all personal data associated with the account will be deleted as promptly as legally permissible. If you believe that a minor may have registered on j1111, please notify our team immediately at [email protected].
Updates to This Policy
j1111 reviews this Privacy Policy periodically and may update it to reflect changes in our data processing practices, applicable law, or the structure of our platform and services. When we make a material change to this policy, we will notify registered players via their registered mobile number or by displaying a clear notice on the j1111 platform, giving you at least 7 days' notice before the change takes effect.
The "Last Updated" date displayed in the hero section at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically so that you remain informed about how j1111 handles your personal data. Your continued use of the j1111 platform following any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or j1111's data handling practices, please contact our support team in English at [email protected]. Our team is available 24 hours a day, 7 days a week, and will respond to privacy-related queries within 2 business hours during Bangladesh Standard Time (BST, UTC+6) business hours.
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